Thank you for visiting our Web site, which is controlled and operated by Probiotics International Ltd.

This Privacy Policy explains how the above mentioned companies and other companies within the Probiotics International Ltd group collect, record and use information about you and the choices you can make about the way such information is collected and used. The ticking of the tick box or the clicking of the "continue" or "submit" or similarly labelled buttons during your initial registration with our Web site will indicate your consent to this Privacy Policy.

The information we collect and how we collect it

When you visit our Web site, our Web server automatically records the name of your Internet service provider, the Web site from which you visit us, the pages on our sites you visit, and the date and length of your visit.

We store additional personal information if you volunteer it, for example in the context of online registration, competitions, message boards, surveys, polls, games, etc. The types of information we collect include: your first and last name, screen name, password, e-mail address, postal address, telephone number, debit/credit card data and information related to providing products and services. We also collect other information, including your interests, preferences, purchasing behaviour, transactional information, and demographics (e.g., age, gender, and income information). We may on occasion combine information we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.

You may be given the opportunity to submit information about other people to enable them to receive information on our products or services. You must obtain permission from such other people prior to submitting their information to us. The types of information that are collected about other people include: recipient's first and last name, phone number, address, e-mail address, and interests.


Lepicol provides online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page.

Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website.

You can opt out of non-essential cookies at any time by clicking this link...

Change your Cookie settings

Lepicol Cookies

Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Managing your cookies

To find out how to allow, block, delete and manage cookies, follow the link below and select the browser you are using. You can also read your browser's built-in or online help for more information.

For more information about deleting and controlling cookies, please visit...

Publicly available information

If at any time our sites offer any chat rooms, message boards, newsgroups, etc., we collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we cannot be responsible for other parties' use of the personal information which you make available to such third parties through any chat room, message board, newsgroup, etc. on our sites.

The purposes for processing your information

We collect information so we are able to: provide services or products you request (e.g., send you by e-mail or other electronic means our newsletters or other information about movies, television shows or other products or services in which you express an interest); allow you to participate in recreational activities on the site (e.g., participate in our message boards), to organize or carry out games, draws, or promotional events, manage our relationship with you; inform you of changes made to our sites; inform you of products, services, promotions, offers and competitions which you may find interesting; respond to any queries you may have; develop a more direct relationship with you for the purposes described in this section; develop an online customer profile of you; and understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies.

We use cookies and technical information to personalise your visit to our site (e.g., to recognise you by name when you return to our site), analyse Web site traffic and to track customer trends and patterns. This helps us improve the design and content of our site for visitors and assists us in our marketing initiatives.

Your choice-direct marketing

If we obtained your consent, we also may use your information for the purposes of:
(a) direct marketing of our own products and services.
(b) direct marketing products and services on behalf of selected third parties in the fields of entertainment, media and related sectors; and
(c) disclosing the data to outside organisations in the fields of entertainment, media and related sectors who want to market these types of products or services to you.

Your participation in our marketing activities is voluntary. As such, you may request that we and our selected third parties refrain from sending marketing information to you. If you ever want to change your preferences regarding our use of your information to market to you, you may contact us at

To whom your information is disclosed

We store your information on a central database located in the United Kingdom. The entities within Probiotics International Ltd that agree to be bound by this Privacy Policy have access to your data and can use it for the purposes mentioned in this Privacy Policy.

We may disclose information about you to third parties to comply with applicable laws and regulations. We also reserve the right to disclose information to third parties where a complaint arises concerning your use of our site, and we verify such use being inconsistent with the Privacy Policy or our Terms of Use.
We share information about visitors to this site in an anonymous or aggregate form with third parties including advertisers, business partners, and sponsors, to understand customer trends and patterns and manage and improve our business relationships.

We provide your information to third party processors to administer and process for the purposes notified to you in this Privacy Policy, and we may also share details with third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights.
It is possible that we could merge with or be acquired by another business. To the extent legally permissible and in conformity with the conditions of this Privacy Policy, we may share the information we hold that relates to you with the resulting entity.

Links, advertisers, third party sponsors & ad-servers

Some of our sites contain links to other sites that are not covered by this Privacy Policy and where information practices may be different from ours. Visitors should consult the other sites' privacy notices as we are not responsible for and have no control over information that is submitted to, or collected by, these third-party sites.

On this site, we sometimes offer content that is sponsored by or co-branded with identified third parties (e.g., competitions, sweepstakes, or promotions). These third parties can obtain personally identifiable information that you voluntarily submit to them to make use of the offer. We are not responsible for the collection and use of your personal information by these third parties. However, you will be informed, at the point of collection of such personally identifiable information, if these third parties will obtain such information.

At some of our sites, reputable third parties may present or serve advertisements under different terms regarding use of information and privacy policies. This Privacy Policy does not cover any use of information that a third-party ad server may collect from you.

International transfer

As Probiotics International Ltd operates globally, it is necessary to transfer your information internationally. In particular, your information will be transferred to and processed in the United Kingdom where our central database is operated. The data protection and other laws of other countries, such as the U.S., may not be as comprehensive as those in the European Union. Please be assured that we take reasonable steps to ensure that your privacy is protected.


Although absolute security cannot be guaranteed on the Internet, please be assured that we have in place reasonable technical and organisational security measures to protect your personal information against accidental or intentional manipulation, loss, destruction or against unauthorised disclosure or access to the information we collect online. We will continue to maintain and improve these measures over time in line with legal and technological developments.


Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.

Your rights

To see the personally identifiable information we have collected through this site that relates to you, to cancel it and/or to correct or update this information, you may email us at In addition, we will always give you the opportunity to update your preferences regarding our use of your information. To protect your privacy and security we will take reasonable steps to verify your identity before granting access.

If you have any additional questions about what personal data relating to you that is stored by us as defined by local law, please contact us at


It is important to us that children can enjoy our sites in a responsible fashion. We, therefore, encourage children to consult with their parents before providing personally identifiable information. We also encourage parents to supervise their children's online activities by, for example, adopting parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personally identifiable information without parental permission.

Your child's privacy is important to us. We are committed to safeguarding children's personally identifiable information collected online, and to helping parents and their children learn how to exercise control over personal information while exploring the Internet. To this end, we take additional measures to protect the privacy of our younger visitors.

Visitors to this site may participate in many activities without providing any personally identifiable information. However, if a user wants to participate in certain of our interactive features, we ask the user to provide us with certain information, such as the user's email address and age. When the person who registers indicates that he or she is a child, we will take one of four steps: (1) collect no information from that individual; (2) require the child to provide a parent's verifiable consent; (3) collect only the user's email address to respond to the user's specific request; or (4) collect the e-mail address of the user's parent in addition to the user's e-mail address to seek the parent's verifiable consent or to notify them of their child's online activities. We also use the e-mail addresses of parents to enable them to unsubscribe their child from a newsletter or other similar activity. We do not share children's information with outside third parties not bound by this Privacy Policy without prior parental permission. Even with the parents' consent, if a user is a child, we will not condition his/her participation in an online activity on the disclosure of more information than is reasonably necessary to participate in the activity.

Changes to our Privacy Policy

If we decide to change this Privacy Policy, the changes will be posted on this site so that you are always informed of the latest version. Please check this page and the attached list of Probiotics International Ltd entities regularly to keep up-to-date.

We will not use or disclose personally identifiable information provided to us pursuant to this Privacy Policy in ways other than the ones described herein, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your data.

How to contact us

If you have any questions or comments about this Privacy Policy please feel free to contact us at or Probiotics International Ltd, Lopen Head, Somerset, TA13 5JH. United Kingdom

Returns Policy

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.

Please note by law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information please visit the Department of Trade and Industry’s Consumer Gateway website at Where you are withdrawing from your purchase within the seven working day cooling-off period we will issue you a full refund.

Returning a Damaged, Defective or Incorrect Item

  • If the item was damaged in transit

If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

  • If the item is defective

You have the right to return a faulty item within a reasonable period of time. Please return the item to us letting us know the defect and we will be in touch.

  • If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item please contact us and let us know. You can then return the item to us and we will issue you a full refund or an exchange, whichever you prefer.


Please send returns to:
Probiotics International Ltd
Lopen Head
TA13 5JH